Refund policy

Return and Refund Policy
We have a 14-day return or exchange policy, which means you have 14 days after receiving your item to request a return or exchange. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ultrasliceamerica@gmail.com. Please note that returns will need to be sent to the following address: PO Box 1272 Flowery Branch, GA 30542

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The buyer is responsible for shipping costs. You may provide your own label or we can provide one and take the. difference from your total return once approved by Ultra Slice America.

You can always contact us for any return question at ultrasliceamerica@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive a damaged or defective product you must contact us and send photos of the product within 2 days of receiving your package.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Pre-Order Policy
Pre-order sales are final. All products will ship together (excluding drop ship items).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ultrasliceamerica@gmail.com.

Shipping and Delivery
Excluding Pre-Orders, please allow 4-7 business days for orders to ship. You will receive an order confirmation email as well as a shipment email.The shipment notification means that an order is being processed. Please allow an additional 1-3 business days for your order to show tracking updates as it may not go out the same day the label is created. 

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

If you choose not to pay the taxes/fees, the package is unclaimed, or the address provided is undeliverable and the package is returned to us, we will gladly refund you for the purchased products but shipping will not be refunded!

We have the right to refuse any return or exchange.